Shipping policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- Dubai, Abu Dhabi, Sharjah: 1–3 business days
- Other Emirates: 2–5 business days
- Remote areas may require additional delivery time.
Typical UAE delivery times reported by many UAE online stores range from 1–5 business days depending on location and courier service.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order value. Free shipping promotions may apply on selected orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp to monitor your shipment.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, public holidays, customs procedures, or courier-related issues.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional charges caused by incorrect addresses or contact details.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts, the order may be returned to our warehouse. Additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact our support team within 48 hours of receiving the package.
Customs & Duties
For international shipments, any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
Contact Us
For any shipping-related inquiries, please contact our customer support team. We are happy to assist you.